Política de reembolso

General return & refund policies

• How long does a customer have to return an item?

You will have 14 days from delivery to return your item unworn, without any alterations or odor. If we notice any of the mentioned, we will return your items to you and you will not be eligible for return.

 

• What is the procedure for a return or exchange? How do I contact you, and how long will the process take?

Kindly reach out to us on email daniellarcollection@gmail.com for instructions on the return process.

 

• Who pays to return items to you?

You are responsible for any shipping and addition fees required to return your order to us.

 

• Are there any items that are not returnable, such as sale items, or items that have been opened or used?

Yes, all worn, used and any items on sale are not eligible for return

 

• Do you offer full refunds, exchanges or store credit?

We do not offer refunds. We only offer eligible exchange & store credit

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To begin your return, contact us at daniellarcollection@gmail.com for further instructions on the return process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at daniellarcollection@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.